Active Alliance Ltd - Delivery of your goods

If you want to enquire about the delivery of your goods purchased, please go to the relevant website that you purchased from by clicking the links below:

Delivery information at Active Alliance Ltd

We dispatch orders on Monday to Friday. No orders are dispatched at the weekend.

If you have any questions or queries regarding any aspect of the delivery process please see our Delivery FAQ's below.

UK Delivery options and costs

The pricing of delivery varies on our websites. We therefore advise you that you check the prices for delivery on the appropriate website.

To read more about UK delivery (including how to achieve guaranteed next working day delivery) please see either Delivery FAQ's or UK Delivery important information below.

Europe and Rest of World Delivery costs


For deliveries to mainland Europe, including Republic of Ireland, the delivery charge is £14.99 and covers packages up to 2Kg weight. This cost also applies to accessories. However if buying lightweight accessories only you may like to contact us prior to placing you order, as we may be able to reduce the delivery charge.

If you'd prefer to order online and choose the appropriate delivery charge from various UK and International options, please purchase from our websites at or

Rest of World

For deliveries outside of Europe (rest of World). The delivery charge will be up to £29.99 (subject to a 2Kg weight limit). This cost also applies to accessories. However, depending upon what you are ordering, we may be able to reduce this cost. We suggest prior to placing you order that you contact us with details of what you'd like to order and the destination. We can then provide a bespoke price.

If you'd prefer to order online and choose the appropriate delivery charge from various UK and International options, please purchase from our websites at or

Delivery FAQ's

When do you send goods for delivery?

We send customer purchases Monday to Friday (with the exception of public bank holidays). We aim to dispatch all orders (subject to availability) placed before 3pm on any given working day, the same day.

How much does delivery cost?

Delivery outside the UK costs £14.99 within Europe and up to £29.99 for the rest of the World. For more information please see above.

Can I have next day delivery?

If you want a guaranteed next day delivery, guaranteed Saturday delivery or guaranteed before 9.00am delivery please contact us for additional delivery charge options. Alternatively please order from the websites and where a wide variety of premium services are available.

Which countries do you delivery to?

We delivery to all countries around the world.

Do I need to sign for my delivery?

Yes, all deliveries in the UK require a signature upon receipt of the goods.

Do you have a question that's not answered here? Please e-mail us at

UK Delivery important information

Your purchased item(s) will be received during working hours if sent to a business. Home deliveries may be attempted early in the morning e.g. 0645. In the event that no one is available to sign for the order, your goods will then be held at your local collection office. If you do not collect a Recorded Delivery item it will be returned to us after one week. If you do not collect a Special Delivery item it will be retained at your local delivery office for 15 working days. If you subsequently cancel your order we will not refund any money until we receive the item. It is in your interests to contact Royal Mail to advise them that you do not want a Special Delivery item. They will not act upon our instructions.

Goods not signed for will be then held at your local Royal Mail collection office - at the time of the unsuccessful delivery of your order, Royal Mail will leave a card providing collection details. Goods will be held for a disclosed length of time. After this time your purchase will then be returned to We retain records of all purchases and returns. All orders are individually weighed before dispatch. Royal Mail will not consider a Recorded Delivery item is lost until 15 working days have elapsed. We must submit a claim and when We have received a refund from Royal Mail we will refund you. In any instance of loss You agree to co-operate with Royal Mail if they contact You. If we dispatch your order to the address given by you when ordering and your order is returned as undelivered and you subsequently cancel your order we will not refund the delivery charge.

Last updated: 8th January 2024